Refund Policy

At Lovely Scoop, we place great importance on customer satisfaction. Please read our refund policy carefully before placing an order.

 

1. Final Sales

 

All sales made on www.lovelyscoop.shop are considered final.

 

No refunds or returns will be accepted, except in the following cases:

• defective product upon receipt;

• order error attributable to Lovely Scoop.

​

2. Defective Products or Order Errors

​

If you receive a damaged or defective item, you must contact us by email only promptly after receipt, including:

• your order number;

• clear photos of the product and its packaging.

 

After review, we may offer, at our discretion:

• a replacement;

• a partial or full refund;

• or a store credit.

 

3. Non-Refundable Items

​

No refunds will be issued for:

• an incorrect address provided by the customer;

• a change of mind after shipment;

• delays caused by the carrier;

• improper use of the product.

​

4. Order Cancellation

​

Once an order has been placed, it cannot be canceled. If you contact us before shipment with an exceptional reason, the request may be reviewed, without any guarantee of approval.

​

5. Refund Method

​

Approved refunds will be issued to the original method of payment, within a reasonable timeframe depending on the payment platform used.

 

6. Contact

​

📧 Email only : contact.lovelyscoop@gmail.com

Response time: 48 business hours